Communication Excellence

Achieving Communication Excellence is one of the biggest challenges facing organisations today.

Poor communication results in low morale, poor performance, poor talent retention and poor annual results.

Communications excellence helps each learner discover how to develop effective communications skills with customers and colleagues.

Content Overview

• Effective communication, a framework

• Understanding oneself as a prerequisite to becoming an effective communicator

• Understanding others, their personality and character

• Effective communication with different kinds of people

• Making a true connection

• Influencing others

• Giving and receiving feedback

• Communication in practice within the group

Duration

Two-days.

Benefits

• Communication excellence - understanding the different drivers underlying communication preferences

• Awareness of the preferred style of communication for the individual

• Communication skills that meet the needs of a diverse organisation or community

• Effective communication in practice and making a true connection

• Communication in practice - define and work with a number of different communication styles

• Adapt communication styles to the differing needs of individuals you are communicating with

• Get messages heard, understood and actioned

• Influencing others

Who should attend?

Individuals who need to build rapport, communicate with and influence others at work.