Cultural Services Learning & Development

Our relationship with the Library sector started more than six years ago, when we delivered a Customer Care course for a County Library & Information Service.

Since this time we have gained a wealth of experience in working with library services in both the public & academic sectors. More recently we have worked with various sectors of cultural services including some national musuems. Designing and delivering a variety of learning programmes from Customer Care to Leadership Development.

Our Programmes include:

• Creating Successful Library Outreach
• Dealing with Difficult & Challenging Behaviours
• Flexible Working within a Changing Cultural Services Environment
• Floorwalking for Service Excellence
• Floorwalking with Purpose - "Selling your Service"
• How to get "Best Value" from your training budget - Train the trainer
• Managing a Contracting Service
• Managing a Shared Service - The Personal Dimension
• Managing People in Difficult Times
• Managing Volunteers
• Organising Events on a Shoestring
• Removing barriers to working with Teenagers
• Selling Yourself: Changing Career Paths in Midstream
• Service Excellence in a Changing Environment
• Stepping up to the Role
• Stress Management for Cultural Services Staff
• Successful Partnership Working for Staff in Cultural Services
• Supporting Customers & Staff Through Change
• The Mysteries of Floorwalking Unfurled

If you would like a copy of our Cultural Services Portfolio of workshops please e-mail .(JavaScript must be enabled to view this email address)

Bitesize workshops include:

Our Approach

We do not claim to be cultural services professionals, but we are experts in understanding human behaviour and the affects of change upon individuals and organisations.

We have worked with library services large and small, assisting and supporting them in introducing floorwalking and pro-active library services, which means that we have a wealth of knowledge and best practice to share in the workshops.

• Bespoke - which are specifically designed and written to achieve aims either already predetermined by the client or achieved in discussion with the client.

• Off the Shelf - delivered to the client’s personnel generally on the clients premises – these are termed in house.

• Open courses –specifically designed for Cultural Services, delivered on various dates and locations throughout the country and are open to anyone.

Cultural Services Team

Course Leaders

Michelle McArthur-Morgan is one of only 15 Certified Learning Practitioners in the country and has a way of instilling confidence in those who are not so sure. A comment she regularly receives at the end of a course is “Are you sure you have never worked in a library? You seem to know and empathise with all our challenges.” Michelle has some 20+ years experience of working with award winning service delivery teams.

Sylvia Jackson comes from a public sector background, predominantly within the Library Service. She has worked in a variety of library roles, from frontline to middle management and support functions. Most recently, as Training Officer, she created and delivered bespoke training solutions for library staff, combining practical library skills with interpersonal and communication skills.