Customer Care

Jigsaw@work is a unique discovery tool, which uses a 64-piece jigsaw and associated activities to take learners on a journey of self discovery to develop Customer Care competencies necessary for the delivery of service excellence in progressive, forward thinking organisations.

Jigsaw@work Customer Care workshops use a rich variety of learning options to enable participants to use their preferred learning styles. A typical workshop programme includes: individual and group activities, discussions, case studies, learning reviews, personal reflections and creative activities.

Typical outcomes from a Jigsaw@work customer care workshop include:

• Increased Self Awareness and Emotional Intelligence which means that learners are aware of their personal service delivery styles and the impact of their style upon the customer
• Team members understand basic human behaviours enabling them to build greater empathy with the customer and understand their perspective
• Team members will know how to anticipate the real needs of the customer
• Team members will be able to adapt their personal delivery style to match the needs of the customer and truly enhance the customer experience. Customers will leave feeling highly satisfied and valued, because of the newly developed skills of your people
• Team members will know how to prevent complaints and difficult situations arising or escalating
• Team members will have the confidence and knowledge to deal with difficult situations/people

The overall benefit of a Jigsaw@work customer care workshop is to promote and facilitate a "can do" customer focused culture within the workplace.

For further information please contact us.