The Mysteries of Floorwalking Unfurled

A one day course to examine challenges to staff at all levels brought about by the need for libraries, museums and galleries to deliver proactive services in an increasingly financially demanding environment.

Content Overview:

• The role of a floorwalker in cultural services

• Defining your mission

• Qualities & skills required to deliver a pro-active service

• The importance of first impressions

• Being approachable

• The customer

• Barriers to floorwalking

• Strategies to overcome the barriers – participants consider ways of getting rid of the barriers that prevent them from floorwalking and how to feel safe out on the floor

• Customer concerns

• Influencing the customer

Duration:

One-day.

Benefits:

• Understand why floorwalking is an important part of delivering a modern library, museum and gallery service

• Understand the role of a floorwalker

• Be aware of the benefits of floorwalking

• Develop the skills required to be a competent floorwalker

• Overcome the fear of floorwalking and other common barriers

• Develop techniques to ease the pain

Who should attend?

Anyone who works in a public or academic library, museum and gallery and is required to deliver a pro-active service.