Resolving Real Conflicts

Conflicts are a fact of organisational life and it takes a great intellectual skill and emotional resilience to sort out. What often prevents conflict resolution is the assumption that the conflict is simply about a business issue. Research shows that, in most cases, the issue is simply a symptom of the clashes of personality and character. Until these underlying conflicts are sorted out, new issues will keep emerging.

The Resolving Real Conflicts course is not a theoretical exercise in conflict resolution, but a practical application for people involved in a real conflict.

Content Overview

Each course will be different, depending on the nature of the conflict being addressed, and the relationships between the involved parties. However, typical topics covered are:

• Different perspectives on the conflict or issue

• Getting to know yourself and your adversary

• Reframing conflicts – how this is done?

• Reframing this conflict – changing perspectives

• Finding the common ground

• Ways forward – costs and benefits

• A strategy for moving on

• Putting the strategy into practice

Duration

Resolving Real Conflicts is delivered over two-days.

Benefits

• Get to the roots of and find ways of dealing with a particular conflict affecting an organisation

• Provides the capabilities to identify potential sources of future conflict

• Develops the skills of conflict resolution for the future

• How to identify potential conflicts before they happen

• How to understand where conflicting parties are coming from

• How to set up a conflict resolution programme

• How to work through a conflict step by step to resolution

Who should attend?

Anyone involved in real conflict.