Stepping up to the Role

Stepping up to the Role workshop is designed specifically for supervisors and managers working in the rapidly changing Cultural Services, where layers of managers are being taken out, staff are being expected to manage the day to day and managers are having to manage clusters rather than individual units. For many managers and supervisors this can be quite a daunting prospect especially if they have received little or no management development and have been manoeuvred into the position.

Content Overview

Session 1 - Choose Your Focus

• Looked at how the roles of modern managers and supervisors have and will continue to change
• Discussed the vision for the future of the service
• Developed the behaviours which will underpin your performance as effective managers and leaders
• Identify what you can and need to do to deliver

Session 2 - Communication Channels

• Key methods of communication and appropriate uses
• Understanding what staff need from supervisors and managers
• Breaking down communication barriers

Session 3 - Developing High Performance, Effective Teams

• Wholebrain Leadership - explore the potential for wholebrain leadership and how to use the Jigsaw framework in the service to achieve success in the key deliverables.
a. Complete the Jigsaw@work Discovery Tool to see which of the four leadership styles you naturally use.
b. Identify which style to use with which individual depending on the task.
c. Explore the different characteristics for each style.
d. Identify the positive effects on individual and group behaviour.

• Coaching Activity - as many supervisors and managers, understand the need for this, they rarely 'coach' as effectively as they potentially could. This is a short but effective activity which allows supervisors and managers to actively use open questions while minimizing tendancies to provide solutions.

• Action Centre Leadership - a traditional view of management is more about managing the task rather than the people, this model explores the consequences of focusing upon, task, team and individual's.

• Motivation, Inspiration and Influencing - using the latest research in Neuroleadership, explore how to influence, inspire and enable staff to be intrinsically motivated to achieve key deliverables.

Session 4 - Keeping the Momentum Going

• Following up and reviewing action plans / goals
• Managing underperformance - an introduction to the STAR model for managing performance of individual staff members.
• Three Steps Model - this is another tool which will help to deal with difficult situations and sometimes perceived challenging behaviour of staff.

Session 5 - What next?

Time to review the learning, and identify how the learning will be put into practice back in the workplace.

Duration

Stepping up to the Role is delivered in one-day.

Benefits:

• Have a vision for the future of the service

• Know the behaviours expected in the role of supervisors/managers in a modern cultural service

• Be aware of the different leadership styles and the appropriateness for different situations

• Identify effective communication channels

• Take away tools and techniques to engage, lead and manage the performance of team members to enable effective team working and high performance

Who should attend?

Managers and supervisors responsible for service delivery