Personal Development

Building Good Relations

Building good relations with clients and colleagues is vital to the survival of an organisation; yet it is surprising how much organisations leave this to chance.

There is an art (or is it a science?) to building lasting and productive relations.

The Building Good Relations course helps participants to understand the unconscious drivers and motivators underpinning an individual’s actions and behaviours; delegates develop techniques to satisfy these drivers, resulting in the forming of strong relationships.

    Content Overview

    • Frameworks for understanding behaviours

    • Understanding personal working preferences, needs and expectations

    • Understanding others – working preferences, needs and expectations

    • The value of individuality within a team and organisation

    • Accommodating the needs and preferences of others

    • Building rapport with “difficult” people

    • Use of non-verbal signals and body language

    • See why false rapport (manipulation) doesn’t work in the long term

    • How much information can others deal with, how much keeps them happy and how can you package it best

    • How to say No and mean No

    • Maintaining focus on a solution


    Building Good Relations is delivered in one-day.


    • Define and understand the different drivers underlying behavioural preferences

    • Discover the preferred working styles of self and others

    • Explore the irritants which hinder relations

    • Understand the true value of individuality in the workplace

    • Look at ways of accommodating the needs of others, to improve performance and outcomes

    • Adapt personal working preferences to accommodate the needs of others

    • See beyond the workplace irritants and value the differences in colleagues

    • Build strong working and professional relationships with others

    • Be confident and assertive when dealing with potentially difficult situations

    • Manage the expectations of others

    • Own and resolve problems and challenges

    Who should attend?

    Anyone who needs to interact with others, either face to face or by telephone.

    Contact Jigsaw@work on: Tel: +44 (0) 1924 864444    Email: .(JavaScript must be enabled to view this email address)