Building Good Relations
Building good relations with clients and colleagues is vital to the survival of an organisation; yet it is surprising how much organisations leave this to chance.
There is an art (or is it a science?) to building lasting and productive relations.
The Building Good Relations course helps participants to understand the unconscious drivers and motivators underpinning an individual’s actions and behaviours; delegates develop techniques to satisfy these drivers, resulting in the forming of strong relationships.
• Frameworks for understanding behaviours
• Understanding personal working preferences, needs and expectations
• Understanding others – working preferences, needs and expectations
• The value of individuality within a team and organisation
• Accommodating the needs and preferences of others
• Building rapport with “difficult” people
• Use of non-verbal signals and body language
• See why false rapport (manipulation) doesn’t work in the long term
• How much information can others deal with, how much keeps them happy and how can you package it best
• How to say No and mean No
• Maintaining focus on a solution
Building Good Relations is delivered in one-day.
• Define and understand the different drivers underlying behavioural preferences
• Discover the preferred working styles of self and others
• Explore the irritants which hinder relations
• Understand the true value of individuality in the workplace
• Look at ways of accommodating the needs of others, to improve performance and outcomes
• Adapt personal working preferences to accommodate the needs of others
• See beyond the workplace irritants and value the differences in colleagues
• Build strong working and professional relationships with others
• Be confident and assertive when dealing with potentially difficult situations
• Manage the expectations of others
• Own and resolve problems and challenges
Who should attend?
Anyone who needs to interact with others, either face to face or by telephone.