Building Good Relations

Building good relations with clients and colleagues is vital to the survival of an organisation; yet it is surprising how much organisations leave this to chance.

There is an art (or is it a science?) to building lasting and productive relations.

The Building Good Relations course helps participants to understand the unconscious drivers and motivators underpinning an individual’s actions and behaviours; delegates develop techniques to satisfy these drivers, resulting in the forming of strong relationships.

Content Overview

• Frameworks for understanding behaviours

• Understanding personal working preferences, needs and expectations

• Understanding others – working preferences, needs and expectations

• The value of individuality within a team and organisation

• Accommodating the needs and preferences of others

• Building rapport with “difficult” people

• Use of non-verbal signals and body language

• See why false rapport (manipulation) doesn’t work in the long term

• How much information can others deal with, how much keeps them happy and how can you package it best

• How to say No and mean No

• Maintaining focus on a solution

Duration

Building Good Relations is delivered in one-day.

Benefits

• Define and understand the different drivers underlying behavioural preferences

• Discover the preferred working styles of self and others

• Explore the irritants which hinder relations

• Understand the true value of individuality in the workplace

• Look at ways of accommodating the needs of others, to improve performance and outcomes

• Adapt personal working preferences to accommodate the needs of others

• See beyond the workplace irritants and value the differences in colleagues

• Build strong working and professional relationships with others

• Be confident and assertive when dealing with potentially difficult situations

• Manage the expectations of others

• Own and resolve problems and challenges

Who should attend?

Anyone who needs to interact with others, either face to face or by telephone.