Cultural Services

The Mysteries of Floorwalking Unfurled

The Mysteries of Floorwalking Unfurled workshop will examine the challenges to staff at all levels brought about by the need for organisations to deliver proactive services in an increasingly financially demanding environment.

    Content Overview:

    • The role of a floorwalker

    • Defining your mission

    • Qualities & skills required to deliver a pro-active service

    • The importance of first impressions

    • Being approachable

    • The Customer

    • Barriers to floorwalking

    • Strategies to overcome the barriers

    • Customer concerns

    • Influencing the customer




    • Understand why floorwalking is an important part of delivering a modern service

    • Understand the role of a floorwalker

    • Be aware of the benefits of floorwalking

    • Develop the skills required to be a competent floorwalker

    • Overcome the fear of floorwalking and other common barriers

    • Develop techniques to ease the pain

    “Exactly what I wanted / needed. Lots of ideas to implement both with staff & customers.” Marcia Ludlow – Islington Library Service

    “A fantastic understanding of floorwalking has been presented. I now have the confidence and knowledge of approaching customers on floorwalking” Lucy Turtle – Swansea University

    Who should attend?

    Anyone involved in a customer facing environment who has to deliver a pro-active point of need service

    Contact Jigsaw@work on: Tel: +44 (0) 1924 864444    Email: .(JavaScript must be enabled to view this email address)