Cultural Services

Managing a Shared Service - The Personal Dimension

Local authorities have always been at the forefront of reducing costs and driving efficiencies in the public sector, but many now face significant budget gaps in the forthcoming years.

A number of authorities are looking towards shared services as a significant way to reduce the cost of their back office (and in some cases front-office) service delivery.

The concept of Shared Services is not new. Implemented effectively, shared services can enable an organisation and its partners to sustain its services and embed continuous improvement which in the medium to long term can ensure real benefits are delivered both in terms of efficiency and effectiveness.

The transition to a Shared Services model can be very challenging as it involves cultural, organisational and skill changes, affecting people in all parts of an organisation, their customers, and also third party suppliers and partners.

Our most valuable resource is the people who deliver public services at all levels. Any successful transition requires buy-in from both those implementing and those affected by change.

    Content Overview

    Introduction to shared services
    • Drivers
    • Strategy
    • Process
    • People

    What does "Good" look like?

    What can help implementation? What can hinder?

    Why Shared Service working can fail? The Pitfalls to avoid

    Managing the change
    • The role of managers
    • Communicating the vision for buy in
    • Empowering people
    • Removing barriers
    • Generating short-term wins
    • Creating new habits - make it stick


    Managing a Shared Service - The Personal Dimension is delivered in one-day.


    • Understand how to break down barriers and take the workforce with you

    • Understand the process of managing the personal dimension of changing to a shared service model of working

    • Know why shared services can fail

    • Identify what "Good" looks like

    • Identify what can help and what can hinder with the implementation of shared services

    “Having done it with the team I think it will help us to work together more closely as a team. How to present ideas to people outside the team very useful.”
    Kate Turner – London Boroughs of Bexley & Bromley

    Who should attend?

    Managers and supervisors responsible for implementing and managing the transition to a shared service.

    Contact Jigsaw@work on: Tel: +44 (0) 1924 864444    Email: .(JavaScript must be enabled to view this email address)