Cultural Services

Managing People in Difficult Times

This course looks at the changing role of managers and the challenges and skills they face in trying to manage and motivate their people in these difficult times.

    Course Overview:

    • The purpose and responsibilities of management – discussion of the duties and responsibilities of a modern library, museum and gallery manager and supervisor.

    • What makes a good manager or supervisor – participants identify the qualities, characteristics and skills common to all good managers.

    • Management styles – which behaviour works when and why.

    • Leading through change – participants will be introduced to the 'Transition Curve' and reflect upon the needs and expectations of team members, before discussing strategies they can employ to provide the appropriate support to LIA’s, as they go through the transition of self service.

    • Assertiveness – participants will work with and practice 'The 3 Steps to Assertive Behaviour' using workplace situations they find difficult to manage.

    • Handling difficult situations to improve individual and team performance.

    • Managing the service experience through the deployment of staff.

    • Delivering quality feedback.


    One day.


    “I would recommend this course to any one with staff responsibilities. It gives you the skills to be able to look at your own management style and realise which areas you need to develop and work on. One of the best courses that I have attended in a long time.”
    Sarah Berry – Luton Cultural Services

    “Leaving the course feeling more confident & optimistic about the future & able to respond to the huge changes facing the library service.”
    Rachel Britton – Hertfordshire Library Service.

    Who Should Attend?

    Frontline managers, supervisors and senior assistants who want to get the best from their staff during these challenging times of drastic budget cuts, redundancies and library closures.

    Contact Jigsaw@work on: Tel: +44 (0) 1924 864444    Email: .(JavaScript must be enabled to view this email address)