New Ways of Working

Managing Volunteers

Managing Volunteers is a one day course to examine the challenges to staff at all levels, brought about by the need for the organisation to use the services of volunteers to deliver services in the community.

Volunteers can really enhance the service offered by organisations to the community. They can bring new skills and knowledge and support the paid staff in their roles.

    Content Overview

    • What is volunteer management

    • Benefits of managing volunteers

    • Know what motivates volunteers

    • The volunteer management cycle

    • Measuring the effectiveness of your volunteer management

    • Who should manage volunteers

    • Volunteers policy

    • Getting started

    • The relationship between paid staff & volunteers

    • Support & supervision

    • Recognising volunteers' contributions

    • Volunteer induction

    • Common problems

    • When a volunteer doesn’t suit the role or organisation


    Managing Volunteers is delivered in one-day.


    • Have insights into the implications of the ‘Big Society’

    • Be aware of the advantages/disadvantages of a volunteer programme

    • Know what motivates volunteers and how to recruit the right ones

    • Recognising a volunteer's contribution

    • Have knowledge of how to manage the relationship between paid staff & volunteers

    • Be introduced to a framework which can be used to identify volunteers

    • Know when a volunteer doesn’t suit the role or organisation

    • Selecting who should manage the volunteers

    “Really useful and valuable day. I have a lot more clarity about what we need to do as an authority to develop a successful volunteer programme.”
    Amy Jones – Telford Library Service

    Who should attend?

    Anyone responsible for implementing a volunteer programme or who has responsibility for supervising volunteers.

    Contact Jigsaw@work on: Tel: +44 (0) 1924 864444    Email: .(JavaScript must be enabled to view this email address)